Privacy & Cookie Policy
Last updated: 10/09/2025
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At Wild Brambles Ltd (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data.
This Privacy & Cookie Policy explains how we collect, use, and protect your information when you interact with Wild Brambles Ltd.
This includes information you provide through our website (wildbrambles.co.uk), as well as any additional details shared with us after an initial booking enquiry (for example, during follow-up correspondence, service agreements, or invoicing).
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1. Information We Collect
We may collect and process the following information:
- Personal details (e.g., name, email, postal address, phone number) when you submit a booking request or contact us.
- Billing and invoicing details (e.g., name, address, company information) for service provision and accounting purposes. Payments are made via invoice and direct transfer; we do not collect or store payment card details.
- Technical data (e.g., IP address, browser type, operating system).
- Usage data (e.g., pages visited, time spent on site).
Our website is hosted on Wix.com. Any information submitted through forms on our site is collected and stored securely by Wix, who act as our data processor. For more information, see Wix’s Privacy Policy: https://www.wix.com/about/privacy.
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2. How We Use Your Information
We may use your personal data to:
- Provide and deliver our services based on your booking request.
- Communicate with you about enquiries, bookings, or services.
- Provide customer service and support.
- Improve our website, services, and customer experience.
- Comply with legal obligations (e.g., tax and accounting).
- Support marketing activities such as analytics, targeted advertising, and promotional communications (including marketing emails, where permitted by law and/or with your consent).
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3. Marketing
We may use your information to send you marketing communications (such as emails about services or offers) if you have given consent or if the law otherwise permits.
You can opt out of receiving direct marketing communications at any time by clicking “unsubscribe” in our emails or by contacting us directly.
We may also use your information for broader marketing purposes, such as advertising, retargeting, and measuring the effectiveness of campaigns.
We will not share your personal data with third parties for their own marketing purposes without your consent.
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4. Sharing Your Information
We do not sell your personal data. We may share your data with:
- Service providers (e.g., delivery or IT support companies) where necessary to provide our services.
- Marketing platforms (e.g., advertising or analytics providers) to support marketing and website improvement.
- Legal authorities if required by law.
- Analytics providers to help us improve our services (anonymised where possible).
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5. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device.
Types of cookies we use:
- Essential cookies – required for the website to function.
- Analytics cookies – to understand how visitors use our site (e.g., Google Analytics).
- Preference cookies – to remember your settings.
- Marketing cookies – to deliver relevant ads, support retargeting, and measure campaign effectiveness.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
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6. Data Security
We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
However, no method of online transmission is 100% secure.
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7. Your Rights (UK GDPR)
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal obligations).
- Object to processing, including direct marketing.
- Request restriction of processing.
- Data portability (request your data in a structured format).
To exercise these rights, please contact us using the details below.
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8. Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including marketing (until you unsubscribe or opt out) and any legal, accounting, or reporting requirements.
In line with UK tax law, invoicing and accounting records are generally retained for 6 years.
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9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content.
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10. Contact Us
If you have any questions about this Privacy & Cookie Policy, please contact us at: wildbramblesyork@gmail.com